WHAT'S MY ORDER STATUS?
You will receive a confirmation email once your order is placed. Once your order has shipped, tracking information will be provided. If you have a specific question about your order, please Contact Us.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please Contact Us immediately and we will help you the best we can. If we are unable to cancel your order, we can always walk you through the return process.
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges. Please Contact Us to get a return started, then a new order can be placed for another size or item.
I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately into processing and then it's sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it's sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please Contact Us immediately to cancel your order, if possible. Otherwise, we'd be happy to work with you to get a refund started for the goods you didn't mean to order.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK; WHEN WILL YOU BE RESTOCKING?
Butte Brand is always coming out with new colors and collections. If the item you're interested in is not in stock, please Contact Us and we can double check for you.
WHAT IS THE BUTTE BRAND RETURN POLICY?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. To see the full policy, click here.
WHEN WILL I RECEIVE MY REFUND?
Please allow up to 14 days for us to receive and process your return merchandise. We'll refund the price of the merchandise, including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
DO YOU HAVE A SIZING CHART?
All Hats and Beanies are one size fits all.
DO YOU SHIP INTERNATIONALLY?
As of now, we only ship internationally to Canada. If you have a question about a specific country, please Contact Us and we'll try to work something out.
DO YOU OFFER WHOLESALE PRICING?
Yes, please Contact Us for all wholesale inquiries. Please include you business name and details in the message.