Your satisfaction is our number one priority and we want to help ensure placing and receiving your order is as easy as possible.
Shipping Information to the U.S., all U.S. Military Bases, and Canada can be found in the checkout section of "Your Cart" or viewed below. We offer flat rate shipping in the U.S. and Canada.
We ship by either USPS or UPS. Details on standard shipping methods are listed below:
Please Note: E-mail or call for additional international and express delivery rates.
All pricing and payments in U.S. Dollars. Sorry, no C.O.D. shipments.
Standard shipping rates for all 50 states and Canada. Butte Brand determines whether to ship by USPS or UPS in the U.S. and Canada.
*** Most orders over a $100 will ship by priority mail to Alaska & Hawaii and by UPS ground to the other 48 States at no additional cost.
*** For questions on other shipping options you can Contact Us.
We ship anywhere in the U.S., as well as military bases overseas and all of Canada.
Your order will ship within 48 hours.
If your product arrived to you with any missing item(s) due to USPS or UPS mishandling or due to a ripped package, please submit a claim with USPS or UPS, as we are unable to do so on your behalf. Once you have filed a claim with USPS or UPS, please Contact Us within 10 days of receiving your order and we will look at your case and determine if we are able to replace the item(s) and/or shipping.
Before each order is shipped from our warehouse, Butte Brand rigorously double checks it for quality and consistency and each order is documented. If you believe a product that you ordered is not included in your order, please Contact Us within 10 days of receiving your order with as much information as possible so that we can double check our quality control records for your order. If it's determined that we did, indeed, not include all item(s) ordered, we will replace the item(s) at no cost to you.
Free returns and exchanges can be made within 30 days of delivery. You may return new, unworn merchandize, in its original condition, within 30 days of delivery.
To start the return process, Contact Us.
If you would like to return your item(s) for a refund, please Contact Us within 30 days of receiving your order and let us know which products you would like to return, as well as your order number. We will provide you with a return shipping label to return your item(s). Upon receiving the returned goods, we will inspect the product(s) to determine that it meets our return criteria, which is listed below.
- Any item(s) must be in their original, unused condition and original packaging.
- Any item(s) damaged or missing parts not due to our error are ineligible for return, which includes any used item(s).
- Any item(s) that are not returned within 30 days of receiving your order.
Once our team has determined that your returned item(s) meet our criteria, we will issue a refund (minus return label cost). Customers from outside the contiguous United States are not eligible for a return unless due to a manufacturer defect or error.
You may exchange a product for the exact same product in a different size and color only as long as there is no price difference. In some instances, the same product may differ in price. Therefore, we do not accept the exchange of a product if there is a price difference between the product you're exchanging and the product you're exchanging for.
If you would like to initiate an exchange that meets the above criteria, Contact Us within 10 days of receiving your order and we will reply within one (1) business day with instructions. Customers from outside the contiguous United States are not eligible for an exchange unless due to a manufacturer defect or error.
If your return and/or exchange request is approved, we will send you a return label.
- Gift Cards or e-Gift Cards
- Downloadable software products
- Specials, Discounted or Close-Out Items
- Custom ordered items
- Item(s) shipped outside the contiguous United States
Upon receiving your returned item(s), we will inspect it to ensure it meets our return criteria. Once accepted, you will be notified via email that your return has been accepted and a refund will be issued within one (1) business day. Please allow up to 48 hours for your refund to initiate into your bank account. After 48 hours, if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please Contact Us.
For additional question, please see below.
Depending on the status of your order, we may not be able to cancel it. Please Contact Us immediately and we will help you the best we can. If we are unable to cancel your order, we can walk you through the return process.
Once your order has been completed, the order goes immediately into processing, then sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
Once your order has been
submitted successfully, the order is immediately processed and
then it's sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please Contact Us immediately to cancel your order, if possible. Otherwise, we'd be happy to work with you to get a refund started for the goods you didn't mean to order.
All products that require a sizing chart will have the chart on the product page. All hats and beanies are one size fits all.